Customer Service Representative
Core
Process customer orders via fax, EDI, mail, internet, and telephone; perform data entry, track shipments, and resolve customer inquiries.
Role type
Customer Service Representative (Order Processing)
Builds
Customer order fulfillment and shipment tracking
Domain
Logistics / Order Management
Deliverable
product features
Required skills
Data entry, order processing, shipment tracking, Microsoft Word, Microsoft Excel, telephone communication
Preferred skills
College degree, 5+ years of customer service experience, supervisory experience
Responsibilities
Enter customer orders into computer systems, determine product availability, route orders, process paperwork, notify customers of changes or shortages, resolve customer issues, track shipments, process freight payables, make gift baskets, process donation requests, maintain customer files
Seniority
Entry-level to Mid-level