Customer Service Representative
Core
Managing daily customer service operations, order processing, and resolving customer issues for a manufacturing company.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for manufacturing clients
Domain
Manufacturing / Logistics
Deliverable
client delivery
Required skills
order processing, customer account management, issue resolution, inventory balancing, phone communication, portal management, report analysis, ERP systems usage
Preferred skills
SAP experience, Manufacturing or Operations background, college degree, 3+ years experience
Technologies
SAP, Microsoft Office (Word, Excel, PowerPoint, SharePoint), customer portals
Responsibilities
Process and manage customer orders, resolve product inquiries and claims, balance inventory across plants, answer consumer phone calls, manage customer portals for order changes, analyze daily reports, collaborate with internal departments
Seniority
Entry-level to Mid-level, hands-on IC