Associate IT Support Services Analyst
Core
Provide Level 1 & 2 on-site IT support for user applications, systems, and network devices across multiple US offices.
Role type
Associate IT Support Services Analyst
Builds
IT support services for internal employees
Domain
Building industry IT infrastructure
Deliverable
client delivery
Required skills
Windows OS, MS Office, Microsoft Active Directory, Azure, network infrastructure (LAN/WAN/WiFi), Microsoft Server, project management
Preferred skills
Self-management, teamwork, attention to detail, problem solving, speaking, writing, customer focus
Technologies
Windows, MS Office, Active Directory, Azure, LAN, WAN, WiFi, Microsoft Server
Responsibilities
Address internal IT issues and document support efforts; Install and maintain workstations and operating systems; Implement helpdesk process improvements; Administer network security access; Write knowledgebase articles
Seniority
Entry-level, hands-on IC