Customer Experience Representative
Core
Manage customer orders via phone and email, process billing, coordinate logistics, and resolve complaints for a chemical distribution business.
Role type
Customer Experience Representative (Order Management)
Builds
Order fulfillment, billing records, and customer communication workflows
Domain
Chemical distribution / Logistics / Supply Chain
Deliverable
product features
Required skills
Order entry, ERP system usage, freight rate calculation, complaint resolution, data analysis, MS Excel, basic math
Preferred skills
Chemical packaging knowledge, freight terms expertise
Technologies
ERP systems, MS Office (Excel)
Responsibilities
Answer customer calls and emails, process orders and update ERP systems, communicate order status to customers and sales teams, handle customer complaints and corrective actions, coordinate with logistics and supply chain for freight and stocking, manage new customer onboarding and pricing setup.
Seniority
Individual Contributor, 3+ years experience
