Customer Service Representative
Core
Deliver best-in-class service to internal and external customers at a factory service centre, handling repairs, inventory, and transactions.
Role type
Customer Service Representative (Factory Service Centre)
Builds
In-branch repairs, instant tool replacements, inventory management
Domain
Power tools and accessories manufacturing
Deliverable
client delivery
Required skills
Business communication, organization, conflict resolution, computer skills, attention to detail, product knowledge
Preferred skills
Experience with electric tools, bilingualism
Technologies
None stated
Responsibilities
Answer phones, place orders, log in tools, complete inventory counts, assist walk-in traffic, maintain monetary transactions, record maintenance, prioritize in-branch repairs, conduct warranty assessments, perform showroom merchandising
Seniority
Entry-level to experienced
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