IT Support Services Manager Europe (H/F)
Core
Supervising and driving European IT support (Digital) activities, managing a team of analysts, and ensuring service quality and continuity.
Role type
Manager, IT Support Services
Builds
IT support services (incidents, requests, problems, changes) for Simpson Strong-Tie Europe
Domain
IT Operations / Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, IT support operations, ITIL processes, Technical problem solving, Project management, Performance monitoring
Preferred skills
International environment experience, Multi-site management, Advanced technical expertise, Process optimization
Technologies
Microsoft (Windows, Office 365, Active Directory), Networks (LAN, WAN, Wi-Fi), ITSM tools
Responsibilities
Manage and develop a European team of IT Support analysts, Pilot daily IT support operations (Incident, Request, Problem, Change Management), Provide technical expertise for complex issues, Contribute to continuous improvement of IT support processes, Collaborate with local business units to align IT priorities, Participate in cross-functional IT transformation projects
Seniority
Manager, hands-on leadership
