Production Supervisor / Team Leader IT Anglais courant H/F
Core
Supervising a proximity and desk IT support team of up to 10 technicians for a medical sector client, managing remote dispatch across 3 sites, and handling VIP escalations.
Role type
IT Support Team Leader / Production Supervisor
Builds
IT support services for a medical client
Domain
IT Service Management (ITSM) / Healthcare
Deliverable
client delivery
Required skills
Team management, SLA/KPI monitoring, Technical committee leadership, Remote team management, VIP/escalation handling, Advanced English (C1)
Preferred skills
Experience coordinating helpdesk/proximity teams, Organizational skills, Autonomy, Pedagogical skills, Decision-making
Technologies
ITSM tools (implied by ticket management)
Responsibilities
Manage proximity and desk support team activity, Pilot team of up to 10 people, Monitor production indicators (SLA/KPI), Lead weekly technical committees with clients, Manage ticket quality, Handle remote team management across 3 sites, Assist technicians and take charge of VIP escalations
