Bilingual Customer Experience Representative
Core
Deliver best-in-class service to internal and external customers by managing order entry, tracking, and inquiries for power tool brands.
Role type
Customer Experience Representative (Order Management)
Builds
Order fulfillment and customer support processes for Milwaukee® and other TTI brands
Domain
Industrial tools and accessories
Deliverable
product features
Required skills
Order entry, inventory management, email communication, phone support, Microsoft Office proficiency
Preferred skills
Genesys, Cloud, Oracle experience
Responsibilities
Perform accurate on-time order entry with 24 hours turnaround, inform customers of order details and shipping dates, support customer service via email and phone for order inquiries and product availability, build relationships with customers and sales team, collaborate on cross-functional tasks
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