Customer Service Spec
Core
Central interface for service and repair processes, handling complex customer inquiries and coordinating service orders for medical devices in the DACH region.
Role type
Senior Customer Operations Specialist (Service & Repair) (via careerplan.io/jobs/R77395-1-customer-service-spec-at-medtronic)
Builds
Efficient and customer-oriented service organization for the DACH region
Domain
Healthcare technology / Medical devices
Required skills
Complex customer inquiry management, Cross-functional process coordination, Operational data analysis, Process improvement, Project support, Quality compliance
Preferred skills
Healthcare/Medical device industry experience, ERP/CRM systems (SAP/Salesforce), European languages (French/Italian), Onboarding and knowledge transfer
Technologies
Microsoft Office (Outlook, Excel, Word), SAP, Salesforce