Customer Service Rep II
Core
Central contact for customers managing the service and repair cycle for medical devices in the DACH region.
Role type
Customer Service Representative (Service Operations)
Builds
Service & Repair Customer Care processes for Medtronic medical devices
Domain
Healthcare Technology / Medical Devices
Deliverable
client delivery
Required skills
Customer service, Service operations, Order management, Multi-tasking, Microsoft Office (Outlook, Excel, Word), Process adherence
Preferred skills
Healthcare/Medical device industry experience, ERP/CRM systems (SAP, Salesforce), Process optimization, UAT, European language skills
Responsibilities
Coordinate service and repair requests for the DACH region, Manage service orders and offers, Communicate status updates to customers, Collaborate with service technicians and logistics teams, Resolve customer escalations and complaints, Ensure compliance with quality and regulatory requirements, Contribute to process improvements and UAT