Tecnical Uses Support Analyst
Core
Provide technical support via phone and email for end-users regarding software, hardware, and system procedures.
Role type
Technical Support Analyst (End-User)
Builds
IT support services for Medtronic's global patient care technology ecosystem
Domain
Healthcare Technology / IT Support
Deliverable
client delivery
Required skills
Technical troubleshooting, ITSM tools (ServiceNow), ticket management, PC/server/mainframe support, system procedure knowledge, stakeholder collaboration
Preferred skills
Advanced English, Microsoft Teams/Outlook/Zoom proficiency (via careerplan.io/jobs/R74404-1-tecnical-uses-support-analyst-at-medtronic)
Technologies
ServiceNow, Microsoft Teams, Outlook, Zoom, PC, Servers, Mainframes
Responsibilities
Resolve technical issues via phone and email, assist with software/hardware installation and usage, collaborate with technical teams on recurring product issues, monitor system status and outage procedures, document problem resolution, recommend system modifications to reduce user issues
Seniority
Mid-level, hands-on IC