Técnico de Suporte Informático - Coimbra
Core
Provide 1st and 2nd line technical support to users via phone and remote channels, focusing on pharmaceutical software issues.
Role type
IT Support Technician (Pharmaceutical Software)
Builds
Operational continuity for pharmacy digital assets
Domain
Healthcare / Pharmaceutical IT
Deliverable
client delivery
Required skills
Pharmaceutical software troubleshooting, ticketing systems, user training, SLA management, analytical thinking
Preferred skills
Windows Server and workstation, TCP/IP networking, hardware knowledge, database skills
Responsibilities
Diagnose and resolve software-related issues (scheduling, clinical records, billing, e-prescriptions), register and track incidents, identify recurring problems for development team, support user training on software functionality
Seniority
Individual Contributor
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