Commercial Support Client Specialist - CPS/MVS
Core
Provide complex customer service and technical support for Commercial, Treasury Management, and Business Banking clients via phone, email, and ticketing systems.
Role type
Senior IC commercial banking client support specialist
Builds
Resolution of complex banking product issues (remittance, ACH/Wire, Cash Vault, etc.) and maintenance of client service standards
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
complex issue resolution, remittance processing, CRM and ticketing system management, risk assessment, stakeholder communication, complaint investigation, documentation, time management
Preferred skills
remittance processing expertise
Technologies
mainframe, CRM, Remedy trouble ticketing system
Responsibilities
Handle escalated technical requests and complex complaints for commercial banking clients; manage system issues and escalations from start to finish; research and document solutions; monitor service request queues; communicate trends to management
Seniority
Mid-level, individual contributor