Technical Support Engineer
Core
Investigate and resolve customer issues for risk intelligence and compliance SaaS platforms by analyzing logs, API requests, and database records.
Role type
Technical Support Engineer
Builds
Customer success and platform stability for payments, financial services, and digital commerce clients
Domain
SaaS / Digital Risk Intelligence / Financial Services
Deliverable
client delivery
Required skills
SQL query writing, REST API troubleshooting, ticketing systems (Zendesk, Jira), root cause analysis, cross-functional collaboration
Preferred skills
Python scripting/automation, customer due diligence support, security questionnaire handling
Technologies
Zendesk, Jira, REST APIs, SQL, Python
Responsibilities
Investigate and resolve customer issues across products and services; Analyze logs, API requests/responses, and database records to identify root causes; Support customers, Customer Success Managers, and Operations teams with technical issues; Collaborate with Engineering and Product teams to escalate and resolve issues; Prioritize and manage issues based on customer impact; Manage, prioritize, and track customer issues using ticketing systems
