Customer Support Representative
Core
Provide live customer support, investigation, and resolution for B2B clients using Chargeflow to manage chargebacks and protect revenue.
Role type
Customer Support Representative (B2B Fintech)
Builds
Customer trust and loyalty through timely, accurate support and problem resolution.
Domain
Fintech / eCommerce / Chargeback Fraud Prevention
Deliverable
client delivery
Required skills
Live chat and email support, billing inquiry handling, technical troubleshooting, investigation and resolution, CRM and ticketing system usage, documentation, stakeholder collaboration
Preferred skills
Fintech and SaaS support experience, chargeback and fraud prevention knowledge, Intercom or Zendesk proficiency, regulatory compliance familiarity
Technologies
Intercom, Zendesk, CRM systems, ticketing systems
Responsibilities
Handle live chat and email inquiries regarding billing, technical, administrative, and chargeback topics; investigate customer concerns and provide step-by-step guidance; collaborate with internal teams to manage escalations; document interactions in communication and ticketing systems
Seniority
Mid-level, hands-on IC