Associate Team Lead Support Financial Services N2 / Chef(fe) d’équipe Support N2 Financial Services
Core
Manage a team of 6-12 support agents handling complex financial and banking product issues for SMEs and accounting firms.
Role type
Associate Team Lead, Customer Support
Builds
Financial management and banking operations platform for SMEs
Domain
FinTech / Financial Services
Deliverable
dashboards & analysis
Required skills
Team management, performance metrics analysis, process improvement, stakeholder coordination, coaching, problem-solving
Preferred skills
Banking domain knowledge, product expertise
Technologies
Support ticketing systems, performance dashboards
Responsibilities
Manage daily team activities and performance indicators, coach and develop team members, coordinate with technical and product teams, escalate complex banking issues, improve support processes and documentation.
Seniority
Mid-level, hands-on IC with management responsibilities
