Merchant Services Representative
Core
Support merchant services strategy, revenue, and expenses while handling merchant onboarding, technical support, risk investigation, and accounting duties for a bank's merchant portfolio.
Role type
Senior IC merchant services representative (banking operations)
Builds
Merchant gateways, equipment, and banking services for business clients
Domain
Banking / Financial Services
Required skills
Financial institution customer service, cash handling, business banking products knowledge, banking regulations, mainframe systems, spreadsheets, account-opening software, basic math, risk report review, fraud investigation, PCI compliance, cost analysis, general ledger accounting, accounts payable processing
Preferred skills
Spanish communication, technical troubleshooting, client relationship development
Technologies
Mainframe systems, account-opening software, cost-analysis tools, PCI compliance tools
Responsibilities
Build, configure, install, troubleshoot, and repair merchant gateways and equipment; review merchant applications and underwrite accounts; investigate fraudulent activity and reconcile settlement accounts; perform accounting duties including general ledger reconciliation and accounts payable; monitor merchant portfolios and PCI status; support sales of business banking services; provide technical support and resolve customer issues.
Seniority
Mid-level, hands-on IC
