Consumer Repossession Manager
Core
Leads the consumer repossessions department to meet customer service and productivity goals while managing risk and compliance.
Role type
Senior IC Consumer Repossession Manager
Builds
Repossession workflows and customer resolution processes
Domain
Banking / Credit Collections
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Department leadership, workflow planning, risk management, vendor management, change management, process improvement, escalated issue resolution, staff training, performance management, loan collection policy knowledge
Preferred skills
Bachelor's degree, supervisory experience, collections experience, Microsoft Office proficiency, analytical skills, decision-making
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Oversee cross-functional team of staff and contract employees, plan and monitor workflow for efficiency and compliance, act as subject matter expert for risk partners and auditors, support third-party vendors to ensure SLA compliance, champion strategic initiative implementation, review and inspect processes to identify risk exposure, resolve escalated customer or service issues, identify staff training needs, prepare annual performance reviews, manage hiring and selection process
Seniority
Senior, hands-on IC with supervisory responsibilities