Tier I Support Representative
Core
Provide technical support for hardware, software, and networking issues via phone and wearable devices, acting as a liaison between users and engineering teams.
Role type
Tier I Technical Support Representative
Builds
Operational rhythm and clarity for internal users of Theatro technology ecosystem
Domain
Public Safety Technology / Customer Support
Deliverable
client delivery
Required skills
Technical troubleshooting, Zendesk proficiency, MS Office Suite, English (fluent), Spanish (fluent)
Preferred skills
Hardware operations experience, Wearable tech support, Wireless communications support
Responsibilities
Investigate and resolve hardware/software/networking issues, Log and track service requests in Zendesk, Collaborate with Tier 3 teams and developers, Translate technical solutions for non-technical stakeholders
Seniority
Entry-level / New Grad