Return Merchandise Authorization (RMA) Coordinator
Core
Manage end-to-end Return Merchandise Authorization (RMA) processes, oversee customer support ticketing queues, and coordinate repair logistics for mission-critical communications equipment.
Role type
Operations Coordinator (RMA & Customer Support)
Builds
Repair workflows and customer support resolution for defense, law enforcement, and public safety communications systems.
Domain
Defense & Public Safety Technology
Required skills
RMA process management, inventory tracking, CRM/ERP software proficiency, ticketing system management, report generation, customer communication, administrative coordination
Preferred skills
Ticketing systems (Zendesk, Jira, Freshdesk), CRM/ERP (Salesforce, Zoho), Bachelor's degree
Technologies
Microsoft Office, Google Workspace, CRM/ERP, Ticketing Systems
Responsibilities
Process incoming return requests and generate RMA documentation; Monitor and escalate aging customer support tickets; Maintain accurate tracking logs and generate repair orders; Compile regular reports on RMA metrics; Coordinate with shipping/receiving teams and sales; Assist in customer account updates.
Seniority
Entry-level / Associate