Software Customer Service Manager
Core
Manage PremierOne, Flex, and Emergency Call Handling software for public safety customers, ensuring contractual obligations and operational acceptance.
Role type
Senior Customer Success Manager (Public Safety Software)
Builds
Public safety software solutions and services
Domain
Public Safety / Emergency Response / Software
Required skills
Contract management, escalation management, technical solution selection, cloud release implementation, system integration, API technologies, Agile project management
Preferred skills
CommandCenter Software experience, Mobile Video Deployment, Managed Services, Software Architecture, Cloud Deployment
Technologies
PremierOne, Flex, Emergency Call Handling, CommandCenter, Mobile Video, Cloud, API
Responsibilities
Execute service agreements, manage field resource deployment, reduce time to resolution, coordinate technical changes and upgrades, report on technical performance, act as trusted technical advisor
Seniority
Senior, hands-on IC