Service Support Officer
Core
Provides back office administrative support to the Customer Support Manager and Service Team, handling quotations, contracts, invoicing, logistics, and inventory for the EMEA region.
Role type
Administrative Support Officer
Builds
Business continuity and operational processes for Managed & Support Services
Domain
Telecommunications / Public Safety / Defense
Deliverable
dashboards & analysis
Required skills
Quotation compilation, contract administration, invoice verification, inventory control, logistics management, data management, procurement coordination, report generation
Preferred skills
Service sales exposure, contract management experience, telecommunications/IT/defense background
Technologies
Office tools, ERP systems (implied by invoicing/contract management)
Responsibilities
Compile quotations from RFQs, manage service orders and repair cycles, verify supplier and customer invoices, control inventory value, coordinate logistics and export controls, interface with internal departments (Finance, Sales, Engineering), arrange meetings and office resources
Seniority
Mid-level, experienced IC