Operations Coordinator
Core
Manages daily service dispatch, technician scheduling, and client support to ensure operational continuity for Motorola Solutions' Tokyo service center.
Role type
Operations Coordinator (Service Desk)
Builds
Field service operations and client support workflows
Domain
Public Safety / Security Technology
Deliverable
dashboards & analysis
Required skills
Service dispatch management, Technician scheduling, Client communication, SLA monitoring, Documentation management, Process improvement
Preferred skills
Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Sheets, Docs, Slides)
Responsibilities
Oversees end-to-end service dispatch and scheduling; Processes and prioritizes client service requests; Coordinates technician schedules and staff deployments; Resolves immediate client inquiries and service issues; Maintains rigorous documentation and detailed service records; Coordinates cross-functional workflow hand-offs.
Seniority
Mid-level, hands-on IC