Technical Support Engineer
Core
Senior technical escalation point for Video Security and Access Control products, bridging frontline support and engineering to resolve complex software, hardware, and networking issues.
Role type
Senior IC Technical Support Engineer (Escalation)
Builds
Video Security and Access Control solutions for partners and customers
Domain
Security / Video Management Systems / Networking
Required skills
Advanced troubleshooting, technical swarming, stakeholder collaboration, mentorship, knowledge management, trend analysis, IP networking, diagnostic tools
Preferred skills
Scripting, cross-functional collaboration, technical documentation, systematic troubleshooting (via careerplan.io/jobs/R68511-technical-support-engineer-at-motorolasolutions)
Technologies
Wireshark, PowerShell, Dell iDRAC, HP iLO, TCP/IP, RTP, IGMP, VMS
Responsibilities
Lead complex technical investigations and swarms, mentor support specialists, convert findings into documentation, analyze issue trends, collaborate with engineering on defects, manage on-call rotations
Seniority
Senior, hands-on IC
