Technical Account Support Specialist
Core
Primary technical contact for escalated cases, resolving software and hardware issues for video security clients while managing project plans and timelines.
Role type
Senior IC technical account support specialist
Builds
Real-time operational insights from video security systems for businesses
Domain
Security technology / Video analytics
Deliverable
client delivery (via careerplan.io/jobs/45a781a9-3a76-404d-90fb-b2a45f188a91-technical-account-support-specialist-at-solink)
Required skills
Technical account management, hardware/software troubleshooting, project management, CRM proficiency, cross-functional collaboration, proactive issue prevention
Preferred skills
Industry trends knowledge, process gap identification
Technologies
CRM software, networked devices, cameras
Responsibilities
Serve as primary technical contact for escalated cases, resolve software and hardware issues, maintain infrastructure of networked devices and cameras, develop and maintain project plans and budgets, participate in client meetings to review issues and gather feedback, manage escalations and coordinate with internal teams
Seniority
P2, developing expectations