Customer Value Manager
Core
Trusted technical advisor for mid-market accounts driving product adoption, platform utilization, and measurable security outcomes.
Role type
Senior Customer Value Manager (Security SaaS)
Builds
Adoption of Email Threat Protection, Human Risk Management, and DMARC Analyzer; technical recovery plans; executive value narratives.
Domain
Cybersecurity / Email Security / Human Risk Management
Required skills
Email security architecture, Identity and Access Management, Customer health scoring, Strategic account planning, Technical stakeholder management, Salesforce proficiency
Preferred skills
Email security platform experience, Security certifications, Compliance frameworks, API log interpretation, Data pattern analysis
Technologies
Mimecast, Microsoft 365 Defender, Okta, Azure AD, Salesforce, DMARC, DKIM, SPF, SIEM, SOAR
Responsibilities
Drive adoption and utilization across security portfolio; map behavior data to HRM framework; own technical/value health scores; represent customer feedback to Product Management; deliver business reviews with Account Manager; identify at-risk accounts and expansion signals; coordinate critical escalations.
Seniority
Senior, hands-on IC