Junior Customer Support Engineer
Core
Provide first-line technical and operational support for mission-critical IT, network, and radio communication systems for customers in the AMEA region.
Role type
Junior IC customer support engineer (field services)
Builds
Maintenance of mission-critical communication and IT systems for public safety and enterprise customers
Domain
Telecommunications / Public Safety / IT Infrastructure
Required skills
fault diagnosis, troubleshooting, incident management, system monitoring, preventive maintenance, technical documentation, RF systems knowledge, network troubleshooting, hardware/software integration
Preferred skills
Land Mobile Radio (LMR) knowledge, Public Safety Communications experience, system installation, field surveying
Technologies
Radio communications, networking equipment, IT systems, middleware, Cloud Computing, AI, Machine Learning (ML)
Responsibilities
Investigate and resolve technical and operational issues across radio, network, and IT systems; monitor system health and performance; perform initial fault diagnosis and troubleshooting; support system installation, configuration, and testing; respond to customer incidents and inquiries; assist in field surveys and site visits; prepare technical documentation and reports.
Seniority
Junior, hands-on IC
