Network Operations Technician I
Core
Provide Tier 1 support for a multi-platform network including satellite, terrestrial, and Wi-Fi infrastructures, monitoring performance and resolving customer issues.
Role type
Tier 1 Network Operations Technician
Builds
Seamless network operations for diverse, worldwide clientele
Domain
Satellite communications, IP networking, and terrestrial infrastructure
Required skills
IP networking troubleshooting, Layer 2/3 device configuration, satellite transponder monitoring, hardware/software troubleshooting, system installation and startup, ticket tracking, alarm correlation
Preferred skills
Cisco IOS, TCP/IP, IPSEC, Routing and Firewalls, WAN, LAN, LTE technologies, A+ certification, Net+ certification, SEC+ certification
Technologies
Cisco IOS, TCP/IP, IPSEC, Routing, Firewalls, WAN, LAN, LTE, Satellite transponders
Responsibilities
Resolve customer issues related to end-user terminals, monitor satellite transponder configurations and performance in real-time, troubleshoot and resolve end-user hardware and software issues, perform basic IP Networking tasks including installation and troubleshooting of layer 2 and 3 devices, coordinate staging, migrations, and upgrades of the system, identify performance issues and recommend/implement corrections
Seniority
Entry-level, hands-on IC
