Enterprise Service Center Engineer
Core
Provide 24/7 first-line technical assurance and support for Vodafone enterprise connectivity, voice, and digital communication services.
Role type
First-line Enterprise Service Center Engineer
Builds
Service availability and quality for enterprise customers
Domain
Telecommunications / Enterprise Connectivity
Deliverable
dashboards & analysis
Required skills
LAN/WAN network topologies, OSI model troubleshooting (Layers 1-3), Ethernet, IP networking, TCP/IP, network monitoring systems, incident management processes, customer communication
Preferred skills
Networking or SD-WAN certifications
Technologies
Ethernet, IP, TCP/IP, network monitoring platforms, CRM
Responsibilities
Monitor and troubleshoot service incidents, perform proactive health checks, coordinate restoration activities, escalate complex issues, maintain incident records
Seniority
Entry-level / Junior