Junior Customer Support Engineer
Core
Provide first-line technical and operational support for mission-critical IT, network, and radio communication systems for customers in the AMEA region.
Role type
Junior Customer Support Engineer (Field Services)
Builds
Maintenance Agreement (MA) activities and service delivery for communication and IT systems
Domain
Public Safety Communications / Telecommunications / IT Systems
Deliverable
client delivery
Required skills
fault diagnosis, troubleshooting, incident management, system monitoring, preventive maintenance, technical documentation, RF systems knowledge, network troubleshooting
Preferred skills
Land Mobile Radio (LMR) knowledge, wired/wireless communication systems experience, public safety communications exposure
Technologies
Radio communications, networking, IT systems, web, mobile, middleware, RF systems
Responsibilities
Investigate and resolve technical and operational issues across radio, network, and IT systems; monitor system health and performance; perform initial fault diagnosis and troubleshooting; support system installation, configuration, and testing; respond to customer incidents and inquiries; prepare technical documentation and reports.
Seniority
Junior, hands-on IC with mentorship