Customer Value Manager
Core
Drive product adoption, utilization, and measurable business value for a portfolio of mid-market security accounts by acting as a trusted technical advisor.
Role type
Senior Customer Value Manager (Security SaaS)
Builds
Adoption metrics, threat-block summaries, Human Risk Management maturity, and renewal/expansion outcomes for Email Threat Protection and Human Risk Management platforms.
Domain
Cybersecurity / Email Security / Human Risk Management
Required skills
Portfolio management, email security architecture, identity and access management, customer health scoring, Salesforce proficiency, technical stakeholder engagement, churn risk identification, expansion opportunity identification, internal escalation coordination, executive briefing
Preferred skills
Experience with Mimecast, Proofpoint, or Microsoft Defender for Office 365, security certifications (CISSP, CEH, Security+), familiarity with compliance frameworks (GDPR, SOC 2, HIPAA), API log analysis
Technologies
Mimecast, Incydr, DMARC Analyzer, Microsoft 365 Defender, Okta, Azure AD, Salesforce, SIEM/SOAR
Responsibilities
Own platform adoption and configuration health across the product portfolio; quantify and communicate proof of value through adoption metrics and threat summaries; build trusted relationships with technical and executive stakeholders; partner with Account and Renewals Managers to identify churn risk and support retention; identify expansion signals and provide technical context for upselling; manage critical technical escalations and coordinate with Support Engineering; support the Executive Sponsor Program.
Seniority
Senior, hands-on IC
