ENR Operations Manager
Core
Oversee day-to-day functioning of managed services and maintenance agreements for Enterprise and Energy & Natural Resources sectors, acting as the single point of contact for operations.
Role type
Senior IC operations manager (telecom/network services)
Builds
Operational services and maintenance for managed service agreements
Domain
Telecom, Network Services, Energy & Natural Resources
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
operational management, relationship management, KPI compliance, incident management, change management, problem management, risk management, contract scope management, data analysis, escalation management
Preferred skills
ITIL Foundations 4, digital radio communications, systems implementation leadership, consulting capability, network monitoring tools
Technologies
LMR systems, ASTRO P25, wireless communication, IP networking, software-defined networking, Asia Pacific System Support Centre, Melbourne Network & Security Operations Centre
Responsibilities
Provide customers a single point of local contact for operations and drive customer service and KPI compliance; Manage and maintain operational services scope as per contracts; Oversee and maintain operational processes and disciplines; Manage escalation of issues internally and externally; Ensure operational teams carry out Change, Incident and Problem management; Identify risks and issues applicable to operational obligations; Participate in planning and implementation of upgrade cycles with the customer
Seniority
Senior, hands-on IC
