Technical Support Analyst (Hybrid)
Core
Provide tier-one and tier-two troubleshooting for Avigilon Alta Video and Access solutions, analyzing network logs and resolving hardware, cloud software, and mobile application issues.
Role type
Technical Support Analyst
Builds
Premier assisted experience for installation partners and end users of cloud-managed video security and access control platforms
Domain
Physical security / Cloud video management / Network infrastructure
Deliverable
client delivery
Required skills
Network troubleshooting, Multi-OS support, Case management, Technical certifications, Multi-channel delivery
Preferred skills
IP-based video management systems experience, Cloud access control systems knowledge, Windows Server administration, Low-voltage wiring familiarity
Technologies
Avigilon Alta, Assist AI assistant, CRM ticketing platforms, Windows, Mac, Linux, IP routing, DNS, Firewalls
Responsibilities
Analyze and resolve hardware, cloud software, and network issues; Replicate customer environments in technical labs; Create and publish technical knowledge base articles; Provide real-time phone support to installation partners
Seniority
Entry-level to Junior, hands-on IC
