Technical Support Engineer
Core
Full-stack troubleshooting and advisory for Verkada's cloud-managed building security platform (video, access control, sensors) serving enterprise customers.
Role type
Technical Support Engineer (IC)
Builds
Cloud-managed building security products (video, access control, air quality, alarms, intercoms)
Domain
Physical AI / Building Security / IoT
Deliverable
client delivery
Required skills
Network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet, PoE), Linux, API integration, Python, hardware/software troubleshooting
Preferred skills
Coding languages (Python), Industry certifications (CCNP, CCNA, CEH, Network+), Whitepaper writing
Technologies
Linux, Python, Verkada Platform
Responsibilities
Full-stack troubleshooting of network, hardware, software, and electrical issues; Provide design, installation, and configuration expertise to enterprise customers; Own customer issues from creation to resolution; Collaborate with Engineering and Product teams to test new products and identify bugs; Write technical knowledge base articles and whitepapers; Build tools and processes that will scale
Seniority
Junior to Mid-level, hands-on IC