Customer Support Technician I
Core
Provide post-sales technical support for the MSI Flex Computer Aided Dispatch solution, resolving hardware, software, and network issues for end-users.
Role type
Level I Technical Support Specialist (ITIL)
Builds
Customer satisfaction and system stability for dispatch software on Windows/Linux
Domain
Public Safety / Computer Aided Dispatch
Required skills
Windows/Linux troubleshooting, hardware/software diagnostics, network connectivity basics, mobile device support (iOS/Android), ITIL best practices, ticketing systems, documentation creation
Preferred skills
CompTIA A+/Network+, PowerShell/Python scripting, cloud platforms (AWS/Azure/GCP), AI productivity tools
Technologies
Flex CAD, Windows, Linux, iOS, Android, Zendesk, ServiceNow, Jira, AWS, Azure, Google Cloud
Responsibilities
Answer technical questions via phone/email/chat/in-person, troubleshoot hardware/software/network issues, configure and maintain end-user devices, install and support software applications, perform network diagnostics, create knowledge base documentation, escalate complex issues, follow up to ensure resolution
Seniority
Mid-level, hands-on IC