Software Customer Service Manager
Core
Managing customer service contracts and relationships for CommandCenter Software and mobile video solutions to ensure operational acceptance and satisfaction.
Role type
Senior IC software customer service manager
Builds
Customer service contracts and service relationships for Public Safety software products
Domain
Public Safety / CommandCenter Software / Mobile Video
Deliverable
client delivery
Required skills
Contract management, escalation management, technical solution implementation, cloud release coordination, technical change management, stakeholder coordination, Agile project management
Preferred skills
CommandCenter Software expertise, Mobile Video Deployment, API technologies, Software Architecture, System Integration, Cloud Deployment
Technologies
CommandCenter Software, Mobile Video, Cloud, APIs
Responsibilities
Execute service agreements and manage field resource deployment, reduce time to resolution, manage escalations, coordinate technical changes and upgrades, report on technical performance, act as trusted technical advisor
Seniority
Senior, hands-on IC