Technical Support Engineer II
Core
Provide front-line technical support and troubleshooting for Axon's cloud-based law enforcement and public safety software products.
Role type
Senior Software Support Engineer (Cloud)
Builds
Axon body-worn cameras, mobile devices, and cloud software ecosystem for law enforcement agencies
Domain
Public Safety / Law Enforcement / Cloud Software
Deliverable
client delivery
Required skills
Cloud product support, complex technical troubleshooting, JSON schemas, Python, GitHub, Azure Data Studio, SQL Server Management Studio (SSMS), knowledge base development, on-call incident management
Preferred skills
Experience in Law Enforcement/Public Safety space, ability to work independently in a startup environment
Technologies
Azure, GitHub, Python, VS Code, Azure Data Studio, SSMS, JSON
Responsibilities
Work closely with Law Enforcement customers to ensure product experience, troubleshoot and diagnose customer issues across products, research and determine ticket urgency, follow up to ensure system functionality, develop knowledge base articles, participate in on-call rotation for outages, provide backup support to other teams
Seniority
Mid-Senior, hands-on IC