SMB Renewal Account Manager
Core
Own end-to-end renewal, retention, and expansion outcomes for a high-volume portfolio of small and mid-sized business (SMB) customers in the cybersecurity sector.
Role type
SMB Renewal Account Manager (high-volume transactional sales)
Builds
Renewal revenue, retention rates, and upsell/expansion revenue for Mimecast's SMB customer base
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
high-volume account management, data-driven pipeline management, pricing and contract negotiation, CRM proficiency, forecasting, churn risk identification, cross-functional partnership
Preferred skills
SaaS renewals experience, inside sales background, familiarity with email security/cybersecurity products, channel partner management
Technologies
Salesforce, Excel
Responsibilities
Manage end-to-end renewal process for high-volume SMB portfolio; prioritize accounts by risk and value; identify and execute expansion opportunities; handle pricing and contract negotiations; partner with Customer Success to mitigate churn risk; manage renewals executed through channel partners; maintain accurate CRM and forecast data; leverage usage data to optimize outreach timing
Seniority
Individual Contributor, mid-level