IT Services Specialist
Core
Provide dedicated technical support and services to Executive staff, C-Suite, and manufacturing/production environments, ensuring optimal technology performance and business continuity.
Role type
Senior IT Services Specialist (Executive Support & Infrastructure)
Builds
Stable IT operations for executive leadership and manufacturing floor
Domain
Water infrastructure manufacturing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware and software troubleshooting, Network connectivity diagnostics, IT Asset Management, Service desk operations, New hire onboarding, Manufacturing environment support
Preferred skills
CompTIA A+, Network+, ITIL certifications
Technologies
Company-issued computers, Peripherals, Network systems
Responsibilities
Diagnose and resolve hardware and software incidents for executive staff, Install and configure new IT hardware and software, Manage technical onboarding for new hires, Provide onsite and remote IT support for manufacturing and production environments, Track, route, and document incident resolutions, Perform routine maintenance and updates to ensure smooth operations
Seniority
Mid-level, hands-on IC