Customer Success Advocate
Core
Managing a portfolio of public safety and enterprise customers to drive adoption of Motorola Solutions' hybrid-cloud Command Center Software, ensuring mission-critical workflows are optimized and value is realized.
Role type
Senior Customer Success Advocate (Account Management)
Builds
Hybrid-cloud public safety software solutions for public safety agencies and enterprises
Domain
Public Safety / Government Technology / Hybrid-Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, Account Management, Public Safety operations knowledge, Data analysis, CRM/BI tool fluency, Strategic partnership building, Risk mitigation, Upsell/Cross-sell identification, Workflow optimization, Stakeholder engagement
Preferred skills
Native/Professional French fluency, Public Safety/Government technology experience, Technical Account Management, Business reviews facilitation, Adoption metrics tracking
Technologies
Salesforce, Gainsight, Tableau
Responsibilities
Build trusted relationships with operational leadership and end users to ensure successful onboarding and adoption; Monitor account health via adoption and utilization data to identify churn risks; Drive customers from basic to advanced usage tiers using a 'Good-Better-Best' framework; Identify and partner with Sales on expansion and cross-sell opportunities; Collaborate with Product and Support teams to resolve blockers and provide feedback.
Seniority
Senior, hands-on IC