Service Manager
Core
Lead a regional team of field service engineers to drive operational excellence, profitability, and the transition from reactive repairs to proactive lifecycle services for industrial assets.
Role type
Senior Service Manager (Regional)
Builds
Regional service organization performance and customer lifecycle value
Domain
Industrial process analytical instrumentation and automation
Required skills
Team leadership, resource planning, financial performance management, customer relationship management, operational execution, safety compliance, workforce planning, budgeting, forecasting
Preferred skills
Industrial analyzers expertise, lifecycle services knowledge, reliability-centered service programs, business acumen
Technologies
Process instrumentation, automation systems
Responsibilities
Plan and allocate service resources, manage customer escalations, lead and mentor field service engineers, own regional service revenue and profitability, expand preventive maintenance programs, collaborate with cross-functional teams
Seniority
Senior, hands-on IC with people leadership