Field Service Support Engineer (Fresh Graduates are welcome !)
Core
Provide technical support and maintenance for mission-critical IT and Radio systems, including network devices, servers, and base stations.
Role type
Field Service Support Engineer
Builds
Maintains and supports existing systems and networks for customer applications and company products
Domain
Telecommunications, Cybersecurity, Video Security
Deliverable
infrastructure
Required skills
Network infrastructure knowledge, Server management, Radio system installation, Troubleshooting under pressure, Stakeholder communication, English proficiency
Preferred skills
Virtual Machine background, Legacy system management, Fast-paced problem solving
Technologies
Firewalls, Routers, Switches, Servers, Base stations, Radios
Responsibilities
Implement and maintain procedures to measure service performance, Act as escalation point for Helpdesk and Field Engineers, Support existing systems and networks, Perform software installations, Work on network devices remotely or onsite, Ensure service level and operational key performance measures are met
Seniority
Entry-level, New Grad