IS Desktop Specialist
Core
Provide frontline desktop support, manage ticket queues, and lead process improvements for corporate IT operations.
Role type
Senior IC desktop support specialist
Builds
Hardware/software deployments, ITSM processes, and operational efficiency
Domain
Enterprise IT / Corporate Infrastructure
Required skills
Desktop support, ticket lifecycle management, process improvement, hardware deployment, scripting/automation, stakeholder communication, documentation, asset lifecycle management, cross-functional collaboration
Preferred skills
ITIL, CompTIA A+, Google Workspace familiarity
Technologies
Windows, macOS, Linux, PowerShell, Bash, Python, ITSM systems, Dell, Apple, Samsung, Google hardware
Responsibilities
Support end-users with desktop support and deployment of hardware and software; Resolve issues individually or with other IS staff; Develop and maintain internal documentation and processes; Lead project teams and mentor help desk staff; Coordinate ticket queues and communicate progress to end-users; Increase operational effectiveness via process improvement and automation
Seniority
Senior, hands-on IC with leadership responsibilities
