IT Operations Engineer
Core
Provide first-line technical support, manage user onboarding/offboarding, and design scalable IT infrastructure for a rapidly growing organization.
Role type
Senior IT Operations Engineer (Infrastructure & Support)
Builds
Scalable corporate IT infrastructure, user support workflows, and IT processes
Domain
Corporate IT Operations, System Administration, Network Infrastructure
Deliverable
infrastructure
Required skills
System administration, Server support, Desktop support, Active Directory, Google Workspace, Linux/Windows/Mac support, Networking protocols, SaaS deployment, IT process creation
Preferred skills
Shell scripting (Powershell, bash), MDM best practices, Data protection laws (GDPR), Fortinet stack
Technologies
Google Workspace, Active Directory, Linux, Windows, Mac, VPN, DNS, Next-gen firewalls, Routers, Switches, Fortinet
Responsibilities
Respond to help desk requests via phone/email/remote access/onsite, Design and build scalable IT infrastructure, Provide technical assistance for computer systems, networks, software, and hardware, Manage user onboarding and offboarding, Create IT processes and procedures, Escalate complex requests to senior staff
Seniority
Senior, hands-on IC