Application Support Specialist
Core
Provide primary technical support and troubleshooting for Trimble's flagship MEP Estimating software products (AutoBid, Accubid, Estimation Desktop) to mechanical and electrical professionals in the construction industry.
Role type
Application Support Specialist (MEP Software)
Builds
MEP Estimating software solutions for construction professionals
Domain
Construction Technology / MEP Estimating
Required skills
troubleshooting, critical thinking, software setup and configuration, technical communication, autonomous work, AI-powered support tools navigation
Preferred skills
construction industry experience (Electrical/Mechanical trades), Accubid software familiarity, call center experience
Technologies
AutoBid, Accubid, Estimation Desktop, AI-powered support tools
Responsibilities
Assist customers with software setup, configuration, implementation, and usage; troubleshoot complex technical issues via phone, email, chat, and web; translate technical concepts for diverse end users; partner with development and product teams to improve application quality.
Seniority
Mid-level, hands-on IC