Application Support Manager
Core
Lead a high-performing SaaS support team, integrate AI/LLM tools to automate workflows, and drive product improvements through cross-functional collaboration.
Role type
Senior IC Application Support Manager (Team Lead)
Builds
SaaS support operations and customer experience
Domain
SaaS / Industrial Technology
Required skills
SaaS support leadership, AI/LLM implementation, cross-functional partnership, queue operations, metrics analysis, escalation management
Preferred skills
Accounting workflows knowledge, continuous improvement mindset
Technologies
Large Language Models (LLMs), AI agents
Responsibilities
Mentor and develop a high-performing support team; Champion AI agent and LLM implementation to automate tasks; Partner with Engineering, Product, and Sales to drive product enhancements; Oversee daily queue operations and manage complex escalations; Analyze support trends to optimize processes.
Seniority
Senior, hands-on IC with management responsibilities
