Senior Inside Sales Specialist
Core
Drive monthly/quarterly sales and margin targets by building customer relationships, executing account plans, and managing a pipeline of deals for IT systems.
Role type
Senior Inside Sales Specialist
Builds
Quotations, account plans, and sales pipeline for IT systems
Domain
IT industry sales
Required skills
Sales process knowledge, CRM system proficiency, Microsoft Office (Word, Excel, Outlook), outbound/inbound selling, quotation generation, pipeline management, SLA management, KPI tracking
Preferred skills
IT systems knowledge, product knowledge, relationship building
Responsibilities
Drive monthly/quarterly sales and margin targets, Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge, Develop relationships with key internal and external contacts, Develop and execute account plans to maintain and grow customer base, Plan outbound calls to customers to generate new business opportunities, Perform active inbound selling, Build accurate and timely quotations to customers, Generate and own a pipeline of deals, Manage backorder expectations and reporting for customers, Maintain and provide accurate information to Customer Relationship Management (CRM) system, Provide, sell and negotiate product information, pricing, special offers and promotions, Ensure Service Level Agreement (SLAs) with customers are satisfactory, Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates
