Support Analyst Intern
Core
Support users and maintain service platforms for finance services through ticketing, troubleshooting, and system access management.
Role type
Support Analyst Intern
Builds
Service platforms and business applications for finance services
Domain
Finance services / IT Support
Deliverable
client delivery
Required skills
ticketing systems, user account setup, basic configurations, software troubleshooting, system access management, testing and deployment, monitoring system alerts, onboarding support
Preferred skills
ERP/CRM/HR systems knowledge, agile development practices
Technologies
ticketing systems, ERP, CRM, HR systems
Responsibilities
Respond to basic user issues via ticketing/email/chat/phone, assist with user account setup and system access, diagnose and document software/system problems, escalate complex issues, participate in testing and deployment, monitor system alerts, contribute to improvement initiatives, assist with new user onboarding
Seniority
Intern