Associate Business Support
Core
Associate Business Support professional supporting financial and business systems, ensuring smooth month-end operations and delivering high-quality product and system support across enterprise platforms.
Role type
Associate Business Support Engineer (Financial Systems)
Builds
Financial and enterprise system configurations, support operations, and knowledge base documentation.
Domain
Financial Services / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial systems support, Kantata, CRM tools, ServiceNow, month-end close processes, financial/commercial compliance checks, ITIL practices, data integrity management, stakeholder communication, analytical troubleshooting.
Preferred skills
International Customer Support/Service experience, Financial Voice Support background, product support in enterprise environments, structured support operations with SLAs/KPIs.
Technologies
Kantata, CRM tools, ServiceNow, AWS, Microsoft, Oracle, Red Hat, OutSystems, Snowflake.
Responsibilities
Triage and resolve business and system support tickets; provide product and application support for financial and enterprise systems; set up and maintain project and financial configurations; support month-end close activities including financial checks and reconciliations; monitor and improve data quality across integrated systems; create and maintain Knowledge Base articles; identify process gaps and drive improvements; collaborate with cross-functional teams on system changes; prepare reports on support performance and financial impacts.
Seniority
Mid-level, hands-on IC
