Representative, Customer Service I
Core
Support business partners with sales process inquiries, requests, and complaints via JIRA, Teams, and email; resolve billing order and contract issues.
Role type
Customer Service Representative
Builds
Sales process support and billing order resolution for TD SYNNEX Brasil and designated suppliers
Domain
Technology distribution / B2B sales support
Deliverable
client delivery
Required skills
Intermediate-advanced Excel, Portuguese (fluent), ticketing systems (JIRA), communication tools (Teams, email), SLA management, documentation
Preferred skills
IT channel experience, software distributor or supplier background
Responsibilities
Answer and support business partners with sales process doubts, requests, or complaints; Resolve billing order or contract issues; Document processes according to off-shore team standards; Manage effective communication with internal and external clients
Seniority
Entry-level, supervised role